Good knowledge managing implementation in global application companies Nikhil Mehta
Abstract Purpose – The purpose of this kind of paper should be to develop and evaluate a concise construction to examine just how global software program companies with successful expertise management (KM) programs produce KM-enabled value. Design/methodology/approach – The construction was evaluated at 3 global computer software companies with successful KM programs. Info were made based on twenty interviews with assorted individuals included in the KILOMETRES programs of three companies. Interviews had been content assessed by four coders who also sorted the info into important categories. Inter-coder agreement was signiﬁcant. Results – The paper delivers evidence of several strategic, technical, and ethnic issues inﬂuencing the success of KM programs in global software ﬁrms. Organizations with successful KM programs typically develop three speciﬁc capabilities to cope with these issues. These kinds of capabilities, namely, Articulating the KM Ideal Intent, Assisting the Knowledge Flows to Enable Innovation, and Evaluating KM Value, when developed simultaneously, help ﬁrms create KM-enabled benefit. Research limitations/implications – Interviews were limited to three companies in the software sector. Future interpretivist studies will beneﬁt from a larger and more diverse sample. Practical ramifications – It is strongly recommended that application ﬁrms develop speciﬁc capabilities to create KM-enabled value. To provide clear standards for expanding these features, a ‘‘KM implementation worksheet'' is offered. Originality/value – KM-enabled value creation is definitely discussed coming from a unique point of view developed by developing literature upon knowledge-based view and know-how management. The paper conducts initial analysis of the fresh perspective and offers a roadmap for future research efforts. Also presented is practical help in the form of the worksheet for practitioners. Keywords Knowledge managing, Interviews, Businesses Paper type Research newspaper
Nikhil Mehta is based at the School of Business and Industry, Sarasota A& M University, Tallahassee, Florida, USA.
Global software corporations possess various knowledge solutions to develop intricate software solutions (Malhotra and Majchrzak, 2004). These types of resources, just like know-how, skills, and skills, are located in specialized storage compartments distributed geographically and temporally (Alavi and Leidner, 2001). Software companies operating across global spots need to combine their distributed knowledge solutions to develop on time and convenient solutions (Tiwana, 2003). Another challenge intended for global software program companies is to create new knowledge. Application engineering is actually a rapidly growing ﬁeld (Rus and Lindvall, 2002), and companies have to continually adopt new technology and procedures. New knowledge is required to support this usage (Mathiassen and Pourkomeylian, 2003). Additionally , with software applications ﬁnding new uses in various markets, firms need to develop new understanding in various useful domains. Hence, there is a growing realization among the software ﬁrms that while global software program market adjustments, new technologies proliferate, and
LOG OF KNOWLEDGE MANAGEMENT
VOL. 12 NUMBER 2 2008, pp. 42-56, Q Emerald Group Submitting Limited, ISSN 1367-3270
DOI 10. 1108/13673270810859505
‘‘ Powerful implementation of any KM plan remains a great elusive goal for many global software companies. ''
opponents multiply, taking care of their knowledge resources will build up competitive edge (Conner and Prahalad, mil novecentos e noventa e seis; Prusak, 1996). To face these kinds of challenges, software program companies spend millions of dollars in their knowledge managing (KM) applications. But , despite compounded increase in KM dollars spent, management in these businesses still face considerable difﬁculties in their KILOMETRES efforts (Garvin, 1993). In theory, the objective of their particular KM programs is to better manage their particular existing understanding...